The Journey – How We Work
We use a 3 step plan when working with you. This keeps the process concise and on point.
- This entails us reviewing your current business systems
- How you build and market your business
- How you engage and acquire new and repeat customers
- How you measure customer engagement and track / eliminate blocks and missed opportunities.
- We speak with key stakeholders to ensure we have a rounded understanding
- Draw up a plan detailing action, milestones and targets
- Agree what and how requirements and targets will be measured
- Agree timelines for implementation of identified and agreed changes
- Agree who is responsible for each action / milestone in the plan
- Implementation of agreed tools
- Setup of relevant monitoring and tracking software
- Implementing any new processes
- Regular monitoring of the plan and adjusting where needed
We can undertake all 3 steps or, as we have with some clients, steps 1 and 2 where you have inhouse capability for the implementation piece.